Dispatch Certification
(40 core hours)

This course provides 40 hours of basic dispatch instruction (includes dispatchers with less than 1 year experience):

• Ethics

• Dispatchers Role and Responsibility

• Basic Call Handling

• Legal Liability

• Call Receiving Phase

• Call Response Phase

• Pre-arrival Phase

• Fire Dispatch

• ADA

• FCC

• Police Department Overview

• The Suicidal Caller